Poor cellular service irks customers
Tribune News Service

Sunderbani (Rajouri), February 25
Contrary to the claims of the telecom authorities to provide best service to the people, mobile subscribers in this belt of Rajouri district have been facing hardship. Mobile services being provided by the Bharat Sanchar Nigam Limited (BSNL), usually remains disrupted for days together.

As the authorities failed to streamline mobile services, subscribers are now seriously considering surrendering the mobile connections due to poor connectivity. “There is no use of keeping mobile phones when the service of BSNL is so poor,” lamented Kuldeep Raj, a shopkeeper of Sunderbani.

He informed that local subscribers have repeatedly brought the matter to the notice of BSNL authorities, but to no avail. Narinder Sharma, another shopkeeper, told The Tribune that most of the subscribers were fed up with the mobile phones due to poor service. On the other hand, district telecom engineer M.L. Raina claimed that BSNL had been providing smooth service to its consumers. “Occasionally services disrupt due to some technical snag, but most of the time our staff restores service without any delay,” said Raina.

Being a remotest border area of Jammu and Kashmir, mobile phone is the only means of communication in this hilly belt. There are more than two thousand mobile subscribers in Sunderbani alone, but most of these customers were dissatisfied with the service.